Digital Inclusion and Mental Health – Research Paper

We are pleased to share that our latest peer-reviewed article, “Bridging the Digital Divide in Mental Health”, has been published in Mental Health and Digital Technologies.

The paper evaluates Mind in Bexley’s Digital Hub, a community-led initiative supporting people who experience digital exclusion alongside mental health difficulties, neurodivergence and poverty. As the NHS increasingly moves towards digital-first services, the study highlights the risk of widening health inequalities if relational support is not in place.

Drawing on mixed-methods evaluation data, the research shows that digital exclusion is not simply a technical issue. Participants described anxiety, shame and loss of confidence when navigating online systems. Through trusted community spaces, one-to-one support and peer learning, many reported increased confidence using the NHS App, booking appointments and managing prescriptions.

The study argues that digital inclusion requires patient, place-based and relational approaches to ensure equitable access in the NHS digital era.

Dr David Palmer, Chief Executive of Mind in Bexley and co-author of the paper, said:

“Digital exclusion is not simply about lacking devices or internet access. It is about confidence, trust and the emotional weight of feeling left behind. As the NHS moves increasingly towards digital-first models, we have to ensure that those living with severe mental illness, neurodivergence or poverty are not further marginalised. This study shows that digital inclusion must be relational and community-led. When support is patient, local and grounded in trust, people rebuild confidence, reconnect with services and regain agency in their own lives.”