CARERS – HOW WE CAN HELP

One to one tailored Carers Support

Our Carers Support Workers, offer eight sessions of one-to-one carers support, via telephone, video & in person. You may need advice and information, or a safe space to talk about how things are for you, or just need emotional support during difficult periods. The information, advice and support given is tailored to meet your needs and aims to help you feel more informed, supported, and develop ways of coping.

Bexley Carers Advice Line 02039120030

Available Monday – Friday (during our opening hours above)

The advice line is for, Bexley, carers of adults experiencing Mental Health problems and professionals, to obtain advice and information from our carers service team. We aim to offer accessible, and responsive support that is specific to carers. It may not always be possible for us to answer your call immediately, however our mailbox is checked regularly throughout the day and we aim to return calls the same day.

Carers Peer Support

Taking care of a relative of friend with a mental health problem can feel isolating at times. However, it is important to remember that you are not alone. Making connections with others in similar situations is a great way to come to terms with what has happened and alleviate mental and emotional distress.

Peer support is a term used when people get together to use their own life experiences to help each other. Our support groups and activities bring people together with shared experiences of being a carer to provide a safe space where everyone feels accepted, and understood. Our carers team has several carers who volunteer with us to support carers through their own lived experiences of being a carer.

Mailing List

Mind in Bexley and the Pier Road Project families and carers can sign up to our carers mailing list, to receive local and national information, guidance, resources and learning material that is specific and useful to carers who are taking care of a relative or friend with a mental health condition.

Carers Assessment

Every carer has the right to a carer’s assessment under the Care Act 2014. Carers may get support if they care for someone with a mental health problem who is 18 or over. The carers assessment is usually completed by the local authority where the person you care for lives. The local authority must give you support and services if you have eligible needs.

Care Act 2014 – This is the law which sets out the local authorities’ duties in relation to assessing people’s needs and their eligibility for care and support (adult social care), including carers who need support. It applies in England only.

Mind carers service can refer you for a carers assessment.

Recognising Carers as true Partners in Care

We understand and recognise the need for better involvement of families and carers in the care planning and treatment of people with mental health problems. We support carers to have a voice and share their experiences and views with agencies involved in their relative or friend’s care. We also champion the needs of families and carers aiming to ensure everyone who is affected by mental health problems feels supported.

The involvement of family and carers when someone with mental health difficulties is unwell is crucial in ensuring positive recovery outcomes.

As a Carer, you are an ‘expert’ through your ‘lived experience’ of caring and should be able to have a say in the care and decisions that affect you and the person you care for.

The Carers Trust, has set out a guide to best practice for carers in Mental Health Care in England, The triangle of care – https://carers.org/downloads/resources-pdfs/triangle-of-care-england/the-triangle-of-care-carers-included-second-edition.pdf

Sharing Information and Confidentiality

 Families and carers provide vital support to help their relative or friend manage; their mental health condition, periods of crisis and day to day life. Services have a duty of care to both people living with a mental health condition and their families and carers. The appropriate sharing of information ensures that families and carers are better informed and thus in a better position to support their relative or friend’s recovery.

Sometimes people may not wish to have their families and carers involved in their care, and others may not wish to have certain information shared. In these cases, sharing of information may require a balance between respecting the person’s right to confidentiality, and meeting the needs of family and carers to have relevant information to enable them to provide the best care. Capacity to consent to share information may fluctuate and should be reviewed regularly by care teams.

We aim to ensure that carers and care teams are better informed to work with the important issue of how to best share information in a way that results in positive outcomes for all.

Family and Carers Support