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The project worked in partnership with NHSX, Digital Unite and BVSC to deliver a Digital Health Champions program from scratch.

We recruited and trained a team of volunteers to deliver skills training face-to-face onsite at Mind in Bexley’s offices.

Given our volunteers were dealing with vulnerable clients our project focussed heavily on training and support – with volunteers connected into not one but three volunteer support networks.

It’s thanks to Digital Unite’s tools and resources and BVSC’s support on training and recruitment that we were able to deliver a skills training solution and help improve clients’ access to frontline and other services.

4 Digital Health Champions recruited and trained

14 Clients engaged and trained

+46 Hours of digital skills training delivered

Baseline skills data captured and shared

LEARNINGS

  • We found that barriers to entry typically related to skills and not access. Most clients had some kind of access to the internet – at the very least a smart phone. They just hadn’t the skills to use it to its full potential.
  • Our experience delivering sessions to this cohort let us to believe that 1-2-1s were the most suitable given the very different rates of learning, attention spans and ability to recall previous sessions.
  • This cohort is time consuming to recruit and manage. Any project investing in this cohort needs to account for the additional effort required to engage and not make assumptions or rules based on experiences with other cohorts. “3 strikes and out” is not a rule that can be employed with this cohort.

“It opened a whole new door for me.”

Digital Skills Learner

“It improved my confidence with supporting clients and listening to their needs. I learned to adapt and find solutions for issues they had as they came up in sessions.”

Digital Skills Champion

Volunteer Recruitment poster

Pathway

Learner Recruitment poster

Skills Data